77jaya Privacy Policy

77jaya is an online gaming and betting platform offering casino, slots, live casino, and sports betting services to users in Bangladesh. This privacy policy ("Policy") applies to all services provided through the 77jaya website and mobile application.

The purpose of this policy is to clearly inform you about what data 77jaya collects, why it is collected, and how it is kept secure. By opening an account, making a deposit, or using any service on 77jaya, you agree to the terms of this policy.

Our Terms and Conditions set out the general rules for using the platform and should be read together with this privacy policy.

77jaya collects your information in several ways — directly from what you provide, automatically from your activity on the platform, and from third-party verification services.

2.1 Information You Provide Directly

• Full name, date of birth, and national identity details (for identity verification)
• Valid email address and mobile number
• Login credentials — username and encrypted password
• Financial details provided when depositing or withdrawing account funds
• Information shared when contacting the support team

2.2 Automatically Collected Information

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Time spent on the site, pages visited, and links clicked
• Login time, session duration, and logout details
• Game play history, bet amounts, and transaction records

2.3 Information Received from Third Parties

• Transaction confirmation details from payment processors (bKash, Nagad, Rocket, banks)
• Information collected through identity verification services
• Data related to fraud prevention and anti-money laundering (AML)

77jaya uses collected data only for specific and lawful purposes. Your information is not used for anything beyond the following:

• Account management: Completing registration, verifying identity, and keeping your account secure
• Service delivery: Running gaming, betting, deposit, and withdrawal processes smoothly
• Customer support: Providing assistance via live chat and email, and resolving complaints
• Promotional communications: Notifying you about bonuses, offers, or important updates — you can opt out of such communications at any time
• Security and fraud prevention: Detecting and preventing unauthorised access and suspicious activity
• Legal obligations: Complying with applicable laws and regulatory guidelines
• Service improvement: Analysing user experience to improve the quality of the platform

77jaya never sells your personal information to third parties or uses it for any marketing purpose without your permission.

77jaya gives the highest priority to the security of your personal information. Both technical and organisational measures have been put in place to protect your data:

4.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption used for all data transmission
• High-grade encryption technology applied to store sensitive information
• Firewall, intrusion detection, and access control systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication (2FA) available

4.2 Data Retention Period

Required information is stored while your account remains active. After an account is closed, certain data may be retained for a defined period for legal obligations, dispute resolution, or fraud prevention purposes. Once the retention period ends, data is securely deleted or anonymised.

77jaya may share your information with third parties in limited and specific circumstances, as described below:

• Payment service providers: The minimum necessary information is sent to complete transactions via bKash, Nagad, Rocket, and bank transfer
• Identity verification services: Information is verified with verification partners to confirm identity during the registration process
• Technology and infrastructure partners: Technology partners required for server hosting and platform operations work under contractual confidentiality terms
• Legal authorities: Information may be provided to relevant authorities in response to court orders, legal investigations, or other valid legal processes
• Fraud prevention agencies: Information may be shared with relevant agencies in cases of financial crime or fraud

All third-party partners are required to comply with 77jaya's privacy standards and may only use the data for the specified purpose.

Cookies and similar technologies are used on the 77jaya website and app. These help manage user sessions, remember preferences, and improve the functionality of the site.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled
• Functional cookies: Used to remember language selection, theme preferences, and other personalised settings
• Analytics cookies: Used to analyse site usage and performance in order to improve service quality
• Marketing cookies: May be used to display relevant offers and advertisements based on your interests

6.2 Cookie Control

You can manage cookies through your browser settings. However, disabling essential cookies may affect some key functions of the platform.

Special care is taken to secure financial transactions on 77jaya. Sensitive financial information is kept protected for both deposits and withdrawals.

After a transaction is completed via bKash, Nagad, or Rocket, 77jaya stores only the transaction reference number and amount — full PINs or passwords are never stored. For bank transfers, applicable banking confidentiality rules are followed.

In addition to SSL encryption, extra security layers are used to protect financial information and prevent unauthorised access.

77jaya grants each user certain rights over their personal information. You have the following rights:

8.1 Right to Access and Review Data

You may request at any time to know what information 77jaya holds about you. A summary of that information will be provided to you within a set timeframe.

8.2 Right to Correct Data

If any information in your profile is incorrect or outdated, you may request a correction. This can be done through account settings or by contacting the support team.

8.3 Right to Delete Data

In certain circumstances you may request that your personal information be deleted. However, some data may need to be retained due to legal obligations or ongoing investigations.

8.4 Right to Opt Out of Promotional Communications

You may stop receiving marketing emails or messages at any time. This preference can be changed through account settings or by notifying the support team.

In addition, under 77jaya's Responsible Gaming policy, you can set various limits on your gaming activity — this is also part of your control over your own data and activity.

All 77jaya services are strictly for persons aged 21 or above. Registration by minors is strictly prohibited, and age is confirmed during identity verification.

If a minor is found to have registered by mistake, that account will be closed immediately and the collected data will be deleted, except where required by law.

If a parent or guardian becomes aware of an age-related violation, they are requested to notify the 77jaya support team without delay.

77jaya reserves the right to change or update this privacy policy as needed. If any significant changes are made, you will be notified in advance by registered email or through the platform.

Continuing to use 77jaya after a policy change means you agree to the revised policy. It is therefore recommended that you review this page regularly.

If you have any questions about this privacy policy or find any particular section unclear, our FAQ section has answers to many common questions.

If you have any questions, concerns, or requests regarding your information under this privacy policy, please contact the 77jaya support team. Our support team is available seven days a week, 24 hours a day, in both Bengali and English.

Contact Methods

• Live Chat: Immediate assistance is available directly through live chat on the platform
• Email: [email protected]

For privacy-related requests, the support team will make every effort to respond with the highest priority. Your request will be processed after your identity has been verified.